Welcome to Studio 27 Pilates! By attending classes, booking appointments, or engaging with any services at our studio, you agree to abide by the following Terms and Conditions. Please read them carefully to ensure a safe and enjoyable experience at our studio.
1. General Terms
1.1. Studio Location: Studio 27 Pilates is located at 17 / 338 Canterbury Road, Canterbury NSW 2193
1.2. Studio Hours: Our studio is open 6:00am - 9:00pm. Class schedules are available on our website and in the studio.
1.3. Eligibility: To attend any of our classes or programs, you must be at least 16 years of age. Minors aged 16-18 must have written consent from a parent or guardian.
2. Membership & Class Bookings
2.1. Booking Classes: All class bookings must be made in advance via our website, mobile app, or directly at the studio.
2.2. Class Cancellation: To cancel or reschedule a class, please do so at least 14 hours before the scheduled time to avoid a cancellation fee or loss of credit.
2.3. No-Show Policy: Failure to attend a booked class without prior cancellation will incur a fee of $10. Classes cannot be extended except due to illness or injury, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the credit expiry date.
2.4. Class Packages: We offer both single classes and package deals. Class packages are non-refundable, non-transferable, and must be used within the period mentioned at the time of purchase for each package.
2.5. Waitlist: If you are on the waitlist for a class, you will be notified via email or SMS if a spot becomes available.
2.6. Transfers & Extensions: Class credits are non-transferable between members. No extensions will be granted for unused credits or packages.
3. Payments & Fees
3.1. Pricing: All classes, packages, and memberships are priced as listed on our website, app, or at the studio. Prices are subject to change, but you will be notified in advance.
3.2. Payment Methods: Payments can be made via credit card, debit card.
3.3. Late Payment: Failure to pay for classes or packages may result in suspension of your access to our services.
4. Health & Safety
4.1. Health Conditions: You are responsible for ensuring that you are in good health to participate in Pilates classes. Please inform the instructor of any injuries, conditions, or concerns before participating in class.
4.2. Medical Clearance: We recommend obtaining a medical clearance if you have a pre-existing health condition or are pregnant.
4.3. Assumption of Risk: Participation in Pilates classes carries inherent risks. By attending a class, you acknowledge and accept these risks and release Studio 27 Pilates from any liability for injuries or damages that may occur.
4.4. COVID-19 Policy: You agree to comply with any health and safety regulations related to COVID-19, including but not limited to sanitization, mask-wearing (if required), and social distancing.
5. Studio Rules
5.1. Punctuality: Please arrive at least 10 minutes before your scheduled class. Late arrivals may not be allowed to join the class for safety reasons.
5.2. Behaviour: We expect all members to treat each other, our staff, and our studio with respect. Any disruptive behaviour may result in being asked to leave.
5.3. Personal Items: Studio 27 Pilates is not responsible for any lost or stolen personal items. Please keep your belongings in the designated areas.
5.4. Food: No food is allowed in the studio.
5.5. Cell Phones: Please silence or turn off your phone during class to avoid distractions.
5.6. Grip Socks: For your safety and hygiene, grip socks are required during all classes. If you don’t have a pair, they can be conveniently purchased at our studio.
5.7. Equipment Care: Please wipe down the reformer at the end of your class. Ensure one red spring is set up and ready for the next session.
6. Studio Property
6.1. Studio Equipment: All Pilates equipment and props are provided for class use. Please handle them with care and follow the instructor’s guidance.
6.2. Damage or Loss: You agree to reimburse Studio 27 Pilates for any damage to or loss of studio equipment caused by your actions.
7. Privacy Policy
7.1. Personal Information: We respect your privacy. Any personal information collected through bookings or memberships is used only for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
7.2. Marketing Communications: By providing your contact details, you agree to receive marketing communications from Studio 27 Pilates. You can opt-out at any time.
8. Liability & Indemnity
8.1. Release of Liability: By attending classes or using the services of Studio 27 Pilates, you acknowledge that you are participating voluntarily and assume all risks associated with your participation. You agree to release Studio 27 Pilates and its staff from any and all liability for injuries, damages, or losses incurred.
8.2. Indemnity: You agree to indemnify and hold Studio 27 Pilates harmless from any claims, damages, or expenses arising out of your use of the studio’s services.
9. Amendments to Terms & Conditions
9.1. Studio 27 Pilates reserves the right to update or amend these Terms and Conditions at any time. Any changes will be communicated to members via email or displayed at the studio. The updated Terms and Conditions will apply immediately after being posted.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of Australia, and any disputes will be resolved in accordance with Australian law.
By booking classes, attending the studio, or using our services, you agree to abide by these Terms and Conditions. We look forward to welcoming you to Studio 27 Pilates!
